Refund policy

Returns and Refunds

We accept returns for both defective and non-defective products and we are happy to offer exchanges. 

You have 30 days after receiving your item to request a return or exchange. 

To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, please email us at hello@silverjewellerystore.com.

We will send you a returns label that you will need to print.

You can always contact us for any return questions at hello@silverjewellerystore.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. We ask that you provide photos of the issue so we can be more speedy with a solution. 

Exchanges
The fastest way to ensure you get what you want is to return the item enclosing your name and order number and the item you would like to exchange it for. If there is a refund due, we will process this with the return. If there is an additional cost, where an item you choose is more expensive than the return, we will send you an invoice for the difference. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@silverjewellerystore.com.